A Call to Action
Summary:
Because of a
recent boom in business, my company needed to update our office phone
system. We had a very nice system in
place already, but our business had tripled within a matter of months.
Keywords:
Telephone,
telephones, phone, phones, telephone systems, telephone system
Article Body:
Because of a
recent boom in business, my company needed to update our office phone system.
We had a very nice system in place already, but our business had tripled within
a matter of months. Since we rely on phone orders for the vast majority of our
sales, we needed to upgrade to handle the increase in call volume. We
were lucky to have a great relationship with our telephone equipment provider,
as within days we were able to have a new system ready to put in place. It's
not often that businesses find themselves in situations like this, but when
they do come up, it's important to know that the companies you have chosen to
do business with are capable of meeting your needs promptly.
Before this happening, we had a trunk study performed, after which we were
told that we were losing business as a result of not having a new phone system
in place. Anyone who has ever run a business knows that losing money because
you are ill-equipped to handle your customer's needs is the worst way to lose money.
Being able to make a phone call and knowing it would be taken care of quickly
and efficiently was a great relief to me. I knew that with every passing day,
thousands of dollars were being lost and that's something I couldn't afford to
let happen. The whole situation made me think about the importance of knowing
qualified vendors who can get you the products you need when you need them.
I soon began looking into other areas where we were dependent upon other
companies for goods and services to see if we were utilizing vendors who could
facilitate the changes our growing business was experiencing. After a long,
hard look, we decided to switch shipping companies and switch to a new
overnight call center operator. It's not that our needs weren't being met at
the time, but that if things continued to grow, we would likely outpace our
current vendor's ability to provide service. Being proactive in your business
relationships is just as important as being proactive about your business.
After all, most companies depend on other companies to make their operations
run smoothly. I encourage all business owners to seek out the service providers
and vendors that can handle their needs both now and in the future. When your
business grows, you'll be happy you did.
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